Cancellation Policy

ReNue’s mission is to provide our clients with an extraordinary experience by providing outstanding customer service in a comfortably convenient atmosphere. It is important to us that we see as many patients as possible in a timely manner. In order to accomplish this, we schedule the appropriate number of patients and a set time.

 

That is our commitment and responsibility to you. We ask that, in return, you respect our time as well as other patients. Clients should not arrive more then 10 minutes early or late for an appointment. If a client is more then 10 minutes late they may have to reschedule. If the problem persists the tardiness will be considered a missed appointment.

 

If you cannot keep your appointment, you are required to TEXT or CALL to cancel a minimum of 24 hours before your scheduled appointment. Cancellations will not be accepted through email. If the line is busy and you are directed to voice mail, please leave a detailed message with your name, phone number and type of service. Client agrees for forfeit one session for every two non emergency sessions missed. Please honor this policy to avoid unnecessary charges.

 

Prepaid Patients: If a patient decides to cancel their treatment the day of, with the exception of having an emergency that prevents the treatment, the patient will forfeit the full payment for that scheduled treatment. The patient will forfeit the full payment of one scheduled treatment for every two appointments missed. There are no refunds on packages or services rendered.

 

 

 

Cancellation Policy

North

1304 N Academy Blvd

Suite 108

Colorado Springs, CO 80909

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